Shipping policy

Last Updated: June 24, 2026

At Nolstad, we are committed to providing an exceptional shopping experience for our customers across Australia. This policy outlines our procedures for shipping and delivery to ensure you know exactly what to expect when you place an order with us.

Shipping Area

We currently offer shipping exclusively within Australia. We do not offer international shipping at this time.

Shipping Costs

We are pleased to offer Free Standard Shipping on all orders within Australia, with no minimum order requirement.

Order Processing

Orders are processed from Monday to Friday, excluding public holidays.

Order cutoff time: 5:00 PM AWST
Processing time: 1–3 business days

Orders placed after the cutoff time, on weekends or on public holidays will begin processing on the next business day.

During peak periods or promotional events, processing may take slightly longer. Where possible, we will notify affected customers of significant delays.

Estimated Delivery Times

Once your order has been processed and dispatched, standard delivery generally takes:

Transit time: 6–9 business days
Total estimated delivery time: 7–12 business days

Delivery timeframes are estimates and may vary depending on your location, carrier delays, public holidays, severe weather or other circumstances outside our reasonable control.

Carrier Services

Orders are delivered through recognised carrier networks. The carrier used may vary depending on the order and delivery location.

Your assigned carrier and tracking details will be included in your shipping confirmation email.

Tracking Your Order

You can track your order at any time using our Order Tracking Page.

Once your order has been dispatched, you will receive an email containing your tracking number. Please allow up to 48 hours for the tracking information to become active in the carrier’s system. If your order has not arrived within 30 days of receiving your shipping confirmation, please contact us at support@nolstad.com with your name and order number so we can investigate and assist you.

Address Accuracy

Please ensure that your shipping address is entered correctly at checkout. We cannot be held responsible for delivery issues, delays, or lost packages caused by incorrect or incomplete address details provided by the customer.

Failed Delivery or Returned Parcels

If a parcel is returned to us because of an incorrect or incomplete address, an unsuccessful delivery attempt or failure to collect the parcel, we will contact you to discuss the available options.

Additional shipping costs may apply where redelivery is required because of incorrect information provided by the customer or failure to collect the parcel.

Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged in transit, please contact us at support@nolstad.com.

Include your order number, a description of the issue and clear photographs where applicable. We will investigate the matter with the carrier and assist with an appropriate resolution.

Order Changes and Cancellations

To request an order change or cancellation, contact us at support@nolstad.com as soon as possible.

We process orders quickly and cannot guarantee that changes or cancellations can be completed once an order has entered processing or been dispatched.

If the order can no longer be cancelled, you may request a return after receiving it in accordance with our Refund Policy.